Store & Privacy Policies

1. How can I see my orders?

You can go to the My Orders section on the storefront and see your orders.

2. Is ordering on your website secure?

Absolutely. We value your privacy and uphold your data to the highest safety standards. All transactions are completely secure and processed with secure paths via reputed payment gateways following global standards. All information is access controlled and cannot be released.

Shipping

3. Do you deliver Pan-India? Yes. We serve more than 28000 pin codes across India.

4. What are the general shipping or delivery timelines?

We take 1- 2 business days to process your order and prepare it for logistics partner to pick-up. The logistics partner takes 3-4 days to deliver the product post pick-up.

5. What are the shipping charges associated with an order?

The shipping charges for your order will be calculated and displayed at checkout.

6. How do I track my order?

You can track your orders from our website and separately you will get email and Whatsapp notifications from our logistics partner.

Payments

7. What payment methods do you accept?

You can pay for your orders using any of the payment methods below-

1) Cards (visa/Mastercard/Rupay/Discover/Amex)

2) UPI

3) Net Banking

8. Do you offer COD (Cash on Delivery)?

We currently don't offer COD. All other online payment methods are available as mentioned in above

FAQ.

9. Will I get automatic refund for failed payments?

Yes. You will get an automated refund into your original payment source within 7-10 working days.

10. What if I have issues with my order?

Please reach out to us from the Whatsapp icon on storefront or contact us with the details mentioned in the "reach out to Us" Section. We will try resolve all your issues on priority.

Privacy Policy

Welcome to Rimya Jewels. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following information:
• Personal Information: Name, email address, phone number, shipping address, and billing details when you place an order or contact us.
• Payment Information: Payments are processed through secure third-party payment gateways. We do not store or have access to your complete card details.
• Automatically Collected Information: IP address, browser type, device information, pages visited, and time spent on the site.
• Cookies & Tracking Technologies: Our website uses cookies to improve user experience and analyze website traffic.

2. How We Use Your Information

We use the collected information to:
• Process and fulfill your orders
• Communicate with you regarding your purchases, queries, or support requests
• Improve our website, products, and services
• Send promotional emails or offers (only if you opt in)
• Prevent fraud and ensure website security

3. Sharing of Information

We do not sell or rent your personal information.

We may share your data only with:
• Trusted service providers (payment gateways, delivery partners, marketing tools)
• Website hosting platform (Wix) and analytics services
• Legal authorities if required by law

All third parties are required to protect your data.

4. Cookies Policy

Cookies help us understand how visitors use our website and improve their experience. You can choose to disable cookies through your browser settings, though some features may not function properly.

5. Data Security

We take reasonable steps to protect your personal information. Our website is hosted on Wix, which provides secure servers, firewall protection, and HTTPS encryption.

However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:
• Access, update, or delete your personal information
• Withdraw consent for marketing communications
• Request information about how your data is used

To exercise these rights, contact us at the email below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.